Shipping policy

Shipping Policy

At Pixique, we are committed to delivering your custom photo products safely and as quickly as possible. Please review our shipping policy below for information regarding processing times, shipping methods, delivery estimates, and other important details.

Order Processing

All Pixique products are custom-made and printed specifically for each order. Production typically begins shortly after your order is placed and payment is confirmed.

Processing times may vary depending on:

  • Product type
  • Order size
  • Seasonal demand
  • Customization requirements

Most orders are processed within 1–3 business days before shipping.

Shipping Methods & Delivery Times

Pixique offers multiple shipping options during checkout. Estimated delivery times begin after production is completed.

Typical delivery estimates:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 2–3 business days

Delivery times are estimates only and are not guaranteed.

Shipping Locations

Pixique currently ships within the United States, including:

  • All 50 states
  • Alaska and Hawaii
  • Puerto Rico
  • APO/FPO military addresses

At this time, international shipping is not available.

Shipping Carriers

We work with trusted shipping carriers including USPS, UPS, and FedEx to ensure reliable delivery of your orders.

The shipping carrier used may vary depending on your location, package size, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Tracking information may take up to 24 hours to update after shipment.

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Shipping method selected
  • Product size and weight

Pixique may occasionally offer free shipping promotions on qualifying orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Pixique is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses submitted by the customer.

If you notice an address mistake, please contact us immediately before production or shipment begins.

Delayed or Lost Packages

While we work closely with shipping carriers to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Carrier service interruptions
  • High shipping volumes
  • Holidays or unforeseen events

Pixique is not responsible for carrier-related delays once a package has been shipped. However, our support team will gladly assist you in resolving shipping issues whenever possible.

Damaged Packages

If your order arrives damaged, please contact our support team within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging

We will review the issue and arrange a replacement or appropriate solution if necessary.

Split Shipments

In some cases, orders containing multiple items may arrive in separate packages depending on product availability, packaging requirements, or fulfillment locations.

Contact Us

If you have questions regarding shipping or delivery, please contact our customer support team.

Pixique Support
Email: support@pixique.com
Website: www.pixique.com