Refund policy
Returns
Because all Pixique products are personalized and made specifically for each customer, we do not accept returns or exchanges for:
- Incorrect photo selection by the customer
- Spelling or design errors submitted by the customer
- Change of mind after production begins
- Orders placed with low-resolution images approved by the customer
Please review your photos, customization details, shipping address, and order information carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, we will gladly provide a replacement or refund.
To report an issue, please contact our support team within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Once reviewed, Pixique may offer:
- A free replacement
- Store credit
- A partial or full refund depending on the situation
Order Cancellations & Changes
Orders can only be canceled or modified before production begins. Since most orders enter production quickly, we recommend contacting us immediately if you need to make changes.
Once printing or manufacturing has started, cancellations and edits may no longer be possible.
Refund Processing
Approved refunds are issued to the original payment method used during checkout. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Shipping charges are non-refundable unless the issue was caused by Pixique.
Color & Print Variations
Please note that slight color differences between digital screens and printed products are normal. Variations may occur due to monitor settings, lighting, material surfaces, and printing processes. These minor differences are not considered defects.
Low-Resolution Images
Pixique is not responsible for poor print quality caused by low-resolution or blurry images uploaded by customers. Our system may warn you if image quality is too low, but final upload approval remains the customer’s responsibility.
Lost or Delayed Packages
Pixique is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping addresses provided during checkout. However, we will do our best to assist you in resolving shipping issues whenever possible.
Contact Us
If you have any questions about your order or this policy, please contact our customer support team.
Pixique Support
Email: support@pixique.com
Website: www.pixique.com
We appreciate your trust in Pixique and thank you for choosing us to print your memories.