Frequently Asked Questions

What is Pixique?

Pixique is an online photo printing service that helps you turn your favorite memories into premium-quality prints, photo books, wall art, canvases, and personalized photo products. We focus on high-quality printing, fast delivery, and an easy ordering experience across the United States.

How do I upload my photos?

You can upload photos directly from your phone, tablet, or computer through our website. Pixique also supports uploads from cloud storage and social media platforms for a simple and convenient experience.

How do I upload my photos?

You can upload photos directly from your phone, tablet, or computer through our website. Pixique also supports uploads from cloud storage and social media platforms for a simple and convenient experience.

What file formats do you support?

Pixique supports JPG, JPEG, PNG, and TIFF image formats. For the best print quality, we recommend uploading high-resolution images in their original size.

What image quality is recommended for printing?

For sharp and vibrant prints, we recommend images with at least 300 DPI resolution and the sRGB color profile. Higher-quality images produce better printing results, especially for larger products.

How long does shipping take?

Most orders are processed within a few business days and delivered based on the shipping method selected at checkout. Standard shipping usually arrives within 3–5 business days after production.

Can I track my order?

Yes, once your order ships, you will receive a tracking email with your shipment details so you can monitor the delivery status at any time.

Will my prints look exactly like my screen?

Colors may vary slightly between screens and printed products because every device displays colors differently. We use professional printing technology to ensure accurate and vibrant results.

What happens if my photo resolution is too low?

Our system automatically checks image quality during upload and will notify you if a photo may appear blurry or pixelated when printed.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery with photos of the issue. We will work quickly to provide a replacement or solution.

Are my photos private and secure?

Yes, your privacy is important to us. All uploaded photos and personal information are securely protected and are never shared with third parties without your permission.